Terms & Conditions

Emma & James Boutique

These Terms & Conditions apply to all purchases made through the website of Emma & James Boutique. By accessing our website and placing an order, you agree to be bound by these Terms & Conditions.

1. Applicability

These Terms & Conditions apply to all offers, orders, and agreements made through the Emma & James Boutique website. By placing an order, you confirm that you have read, understood, and accepted these Terms & Conditions.

2. Product Information

We make every effort to ensure that all product descriptions, images, and information on our website are accurate and up to date. However, minor errors, typographical mistakes, or inaccuracies may occur.

Product images are for illustrative purposes only and may vary slightly from the actual product due to lighting, screen settings, or manufacturing variations.

3. Orders and Payment

Orders are processed only after full payment has been successfully received.
Available payment methods may vary depending on your country or location.
Customers are responsible for ensuring that the selected payment method is valid and available in their region.
We reserve the right to refuse or cancel any order in cases of suspected fraud, misuse, or violation of these Terms & Conditions.

4. Processing and Delivery

Processing time: 1–3 business days
Estimated shipping time: 3–9 business days, depending on destination and local conditions

Orders are shipped directly from our international suppliers. As a result, delivery times may vary due to customs procedures, carrier delays, or external factors beyond our control.

Emma & James Boutique cannot be held responsible for delays caused by customs authorities, postal services, or unforeseen circumstances.

5. Returns and Cancellations

Please refer to our separate Return & Refund Policy for detailed information regarding returns, exchanges, and cancellations. This policy forms an integral part of these Terms & Conditions.

6. Liability

Emma & James Boutique is not liable for lost or damaged shipments once tracking information confirms delivery to the address provided by the customer.
Customers are solely responsible for providing accurate and complete shipping information at checkout.
Any address errors must be reported as soon as possible after placing an order. Changes cannot be guaranteed once an order has been processed.

7. Intellectual Property

All content on this website, including but not limited to text, images, logos, graphics, and designs, is the property of Emma & James Boutique or its content suppliers.

Any unauthorized use, reproduction, or distribution of website content without prior written consent is strictly prohibited.

8. Complaints Procedure

If you have a complaint or concern, please contact us in writing at:

Email: info@emmajamesboutique.com

We aim to respond to all complaints within 3 business days and will make every reasonable effort to reach a satisfactory resolution.

9. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of Australia, including the Australian Consumer Law (ACL).

Nothing in these Terms & Conditions limits or excludes any rights you may have under applicable consumer protection laws.