Privacy Policy

Emma & James Boutique

At Emma & James Boutique, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.

By using our website and services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you place an order, create an account, or interact with our website, we may collect the following personal information:

Full name
Billing and shipping address
Email address
Phone number
Payment information (processed securely by third-party payment providers)
IP address
Device and browser information
Website usage data and interaction history

We only collect information that is necessary to provide and improve our services.

2. Purpose of Data Processing

We use your personal data for the following purposes:

To process, fulfill, and deliver your orders
To provide customer service and respond to inquiries
To send order confirmations, shipping updates, and important service-related messages
To improve our website, products, and overall customer experience
To prevent fraud and ensure website security
To comply with legal and regulatory obligations

3. Sharing Information with Third Parties

Your personal data is shared with third parties only when necessary to operate our business, such as:

Payment processors
Shipping and logistics partners
Email and customer support platforms

These parties are only given access to the information required to perform their services and are obligated to handle your data securely and confidentially.

We do not sell or rent your personal information to third parties.

4. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Ensure proper website functionality
Analyze website traffic and user behavior
Support marketing and advertising efforts

You can manage or disable cookies at any time through your browser settings. Please note that disabling cookies may affect website functionality.

6. Your Rights

As an Australian customer, you have rights under applicable privacy and consumer laws regarding your personal information.

You may request access to the personal data we hold about you, request corrections to inaccurate information, or ask questions about how your data is handled.

To make a request, please contact us at info@emmajamesboutique.com

7. Data Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration.

All payment transactions are processed securely through trusted third-party payment providers. We do not store your payment details on our servers.

8. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, you can contact us at:

Business Name: Emma & James Boutique
Email: info@emmajamesboutique.com