Shipping & Delivery Policy

Emma & James Boutique

At Emma & James Boutique, we aim to process and deliver your order as efficiently and accurately as possible. This Shipping & Delivery Policy outlines how orders are processed, shipped, and delivered.

1. Processing Time

All orders are processed within 1–3 business days.

Once your order has been shipped, you will receive a confirmation email containing your tracking information. Please allow up to 24 hours for tracking details to become active.

2. Estimated Delivery Time

The average delivery time is 4–9 business days, depending on your location and local delivery conditions.

Please note that delivery times are estimates and may be affected by:

High-demand or peak periods
Customs inspections or clearance procedures
Delays caused by carriers or external factors beyond our control

Emma & James Boutique cannot be held responsible for delays caused by customs authorities or postal services.

3. Shipping Method & Origin

All orders are shipped directly from our international suppliers, primarily located in China.

As a result:

International shipping applies
Customs duties, taxes, or import fees may be charged depending on the destination country
Any such charges are the responsibility of the customer

4. Shipping Costs

Shipping costs are calculated and displayed at checkout.
The final shipping fee depends on:

Package weight
Destination
Selected shipping method

All applicable shipping charges must be paid before the order is processed.

5. Responsibility & Address Accuracy

Once tracking information confirms that an order has been delivered to the address provided at checkout, responsibility for the shipment transfers to the customer.
Customers are responsible for ensuring that all shipping details are entered correctly.
Any address errors or change requests must be reported within 24 hours of placing the order. Changes after this time cannot be guaranteed.

6. Lost or Delayed Shipments

If your order appears delayed or tracking information has not updated for an extended period, please contact our support team. We will make reasonable efforts to assist you, but we are not responsible for delays or losses caused by carriers once the package has been shipped.

7. Contact Information

If you have any questions regarding shipping or delivery, please contact us at:

Business Name: Emma & James Boutique
Email: info@emmajamesboutique.com